Ticket King Privacy Policy and Terms of Purchase
Last Updated: June 11, 2025

This policy outlines how Ticket King ("we," "our," or "us") collects, uses, protects, and discloses information when you visit our website https://theticketking.com ("Site"), as well as our e-commerce purchase terms, including ticket delivery, refunds, and customer rights. By accessing or using our Site, you agree to the terms of this document.

1. Personal Data Collection

We collect the following categories of personal data:

• Full name

• Email address

• Mailing/billing address

• Phone number

• Payment information

• Device/browser details

• Purchase and browsing history

This information may be collected during:

• Checkout or registration

• Customer service communication

• Marketing or contest participation

• Use of website tracking (e.g., cookies, pixels)

2. Use of Personal Information

We use your data to:

• Complete purchases and process payments

• Send order confirmations and shipping details

• Provide customer support

• Send marketing messages (you can opt out anytime)

• Improve site performance and user experience

• Comply with legal obligations

3. Marketing and Communications

By signing up at checkout or entering a contest, you consent to receive marketing communications from Ticket King via email or SMS. You may opt out at any time via unsubscribe links or by replying “STOP” to SMS messages.

4. Use of Cookies and Analytics

We use cookies, pixels, and third-party analytics tools (e.g., Google Analytics) to:

• Analyze site traffic

• Monitor marketing performance

• Customize user experience

• Store user preferences

You can manage cookies through your browser settings or via a consent banner on our Site if required by law.

5. Enhanced Conversions (First-Party Data Use)

Ticket King uses first-party data to help measure ad performance through platforms like Google Ads Enhanced Conversions. The following data may be hashed and securely transmitted:

• Email address

• Name

• Phone number

This is used exclusively to improve conversion attribution. Users may opt out via browser privacy settings or by contacting us.

6. Data Sharing

We share information with trusted third parties:

• Payment processors

• Shipping and fulfillment providers

• Analytics platforms

• Ad networks

• CRM and email service providers

We do not sell your personal data for profit.

7. Mobile Numbers and Text Messaging

By providing your phone number and completing a transaction, you consent to receive SMS updates related to your order if needed. No mobile information will be shared with third parties for promotional purposes. Reply “STOP” to opt out.

8. Security

We use industry-standard encryption and secure protocols (SSL) to protect your personal and payment data. While we take every measure to secure your information, no online platform is entirely risk-free. Please notify us immediately if you suspect any unauthorized use of your account.

9. Order Confirmation and Processing

Orders are confirmed via email or phone. Ticket King reserves the right to cancel any order at our discretion, including pricing or availability discrepancies. We may contact you to offer alternate seats if your original choice is unavailable.

10. Ticket Delivery and Shipping

• In-stock tickets ship by the next business day.

• Packages may require a signature.

• Digital tickets are delivered via email or mobile link.

• Orders outside the U.S. will be subject to international shipping rates.

11. Returned Shipments

Returned packages due to incorrect addresses or delivery refusal may incur an additional $20 shipping charge for re-delivery.

12. Refund and Cancellation Policy

All ticket sales are final. There are no cancellations, exchanges, or refunds unless the event is officially canceled with no rescheduled date.

13. Rescheduled or Cancelled Events

• Postponed or rescheduled events: original tickets will be honored.

• Cancelled events (with no makeup date): a full refund, minus shipping, will be issued.

• Some cancellations require ticket returns within 14 days. We will notify you if return shipping with tracking is required.

14. Fraud Prevention

Ticket King may request additional identity verification (e.g., ID or credit card authorization) to protect against fraud.

15. Ticket Pricing Disclaimer

Ticket King cannot confirm the final price of an item until after the order is placed. In the event a price is incorrect:

• We may complete the order at the original price,

• Contact you with the correct price for approval,

• Or cancel your order.

16. Promotions and Discount Codes

Use of Promotional and Discount Codes

Ticket King offers promotional and discount codes to customers under specific terms of use. By using such codes, you agree to the following conditions:

• Promotional and discount codes are valid only for specific events, ticket types, or purchase windows as stated at the time of issuance.

• Codes must not be used with any automated software or scripts designed to search for or hold inventory.

• Promotional or discount codes may not be used by brokers, resellers, or for any commercial resale purposes. Orders found in violation of this policy are subject to cancellation without refund.

• Ticket King reserves the right to suspend, deactivate, or restrict any promotional code if we identify misuse, abuse, or repeated violation of our promotional code terms.

• Promotional codes cannot be applied retroactively. If you complete a purchase before a code becomes available, you are not entitled to a refund of the difference.

• Promotional discounts may not apply to all seats, sections, or events. Restrictions may include blackout dates, Packers tickets for specific playoff games or Super Bowl games, pricing tiers, or excluded sections.

• Ticket King may impose other limits, including usage frequency, user eligibility, and code expiration dates.

By using any promotional or discount code, you acknowledge and agree to abide by these terms. Misuse of codes may result in order cancellation and restriction of future promotional access.

17. Contests

• Prizes are non-transferable and not redeemable for cash.

• Ticket King reserves the right to substitute a prize or revoke awards due to abuse or eligibility issues.

• Contest participation includes consent to receive marketing communications.

• For full contest rules, see our contest rules page:
  https://www.theticketking.com/contest_rules_page

18. Children’s Privacy

This site is not intended for users under the age of 16. We do not knowingly collect personal data from children. If discovered, such data will be promptly deleted.

19. California Privacy Rights (CCPA/CPRA Compliance)

California residents have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know

• Right to Delete

• Right to Opt-Out of Sale or Sharing

• Right to Correct

• Right to Limit Use of Sensitive Info

To exercise your rights, email Meg@TicketKing.net or use the “Do Not Sell or Share My Info” link in our footer. We do not discriminate based on your privacy choices.

20. Violation of Terms

Ticket King, at its sole discretion and without prior notice, may terminate your access to the Site, cancel your order, or seek injunctive relief for violations of these terms. Ticket King may disclose personal data if required by law or in response to unlawful activity. No refunds are guaranteed if termination occurs due to a policy violation.

21. Permitted Use

You are only permitted to visit, view, and retain a copy of pages from the Site for personal use. You may not duplicate, modify, publish, distribute, or commercially exploit any material on the Site without our prior written consent. All content is protected by U.S. and international copyright laws.

22. Disclaimers

Ticket King does not guarantee uninterrupted access to the Site or that the Site is error-free or virus-free. Use of the Site is at your own risk.

We disclaim all warranties—express or implied—including but not limited to merchantability or fitness for a particular purpose. We are not liable for any damages (direct, indirect, incidental, punitive, or consequential) arising from use of our services or Site, even if advised of such possibilities.

We also disclaim any liability for the conduct of third-party users, advertisers, ticket brokers, venues, or performers referenced on our Site.

23. Governing Law

All disputes shall be governed by the laws of the State of Wisconsin without regard to its conflict of law principles. Any legal action must be brought in state or federal courts located in Milwaukee County, WI.

24. Contact Information

Ticket King
751 N. Broadway
Milwaukee, WI 53202
Phone: (800) 334-5434
Email: Meg@TicketKing.net

25. Links to Third-Party Websites

Ticket King may automatically produce search results or provide hyperlinks that reference or link to third-party websites across the internet. Ticket King has no control over these sites or their content and does not guarantee, represent, or warrant that the content contained in such third-party sites is accurate, legal, or appropriate.

We do not endorse the content of any third-party website and are not responsible for any damages or losses arising from your access or use of those sites. These sites may contain viruses or harmful components. Your decision to access any third-party site linked from Ticket King is entirely at your own risk.

If you encounter a problem with a link found on our website, please notify us at Meg@TicketKing.net, and we will review the matter and take action if we determine it is necessary in our sole discretion.

26. Locality

Prices stated on TheTicketKing.com do not include any state or other local taxes that may apply to your order. All prices are in United States Dollars (USD) unless otherwise specifically stated. Ticket King may collect sales tax as is appropriate for our locality or the locality of where the event is being held.

Please note the following:

- Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.

Service and Advertising Emails

SITE may send USER several service-related emails to the email address given when placing an order. These include a confirmation email with details of USER's order, a pre-event email reminder about the event to be attended, and a post-event email gathering feedback on the USER's experience. When USER places an order, SITE may also add USER to SITE's weekly mailing list to be informed of upcoming events. USER can opt out of these emails at any time by notifying Meg@ticketking.net.

Amendments

SITE reserves the right to amend this policy at any time. SITE will post a notice of changes in its SITE, when and if the terms of this policy are amended.